Privacy Policy

Last Updated: 13/10/2025

Pierian Consulting (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we manage and protect the personal information collected via our website, in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Information We Collect

We only collect personal information that is reasonably necessary for us to provide our strategic consulting services and operate our website.

A. Information You Voluntarily Provide (Collection via Contact Form): We collect personal information when you contact us via the website's contact form, which typically includes:

• Your name

• Your email address

• Your phone number (if provided)

• Details of your inquiry or message

B. Information Collected Automatically (Non-Personally Identifiable): When you visit our Site, certain technical information is automatically collected via cookies, server logs, and analytics tools. This data does not personally identify you but may include:

• Your IP address

• Browser type and version

• Operating system

• Date and time of site access

• Pages viewed and time spent on the Site

2. How We Use Information (Purpose of Collection)

We collect and use your personal information solely for the following primary purposes (APP 6):

• To respond to your specific inquiries, consultation requests, and correspondence.

• To provide requested information about our strategic consulting services.

• To maintain and improve the performance, functionality, and user experience of our website.

• For internal record-keeping and administrative purposes.

• Where you have explicitly opted-in or requested, to send non-commercial updates or follow-up communications related to your initial interaction.

3. Disclosure and Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your personal information to trusted third-party service providers only to the extent necessary to operate our business and the website, including:

• Website Hosting: Hostinger (or other web host) for secure data storage.

• Email Providers: For sending and receiving your correspondence.

• Analytics Providers: For tracking website performance.

These service providers are prohibited from using your personal information except for the purpose of providing their services to us and are required to comply with all applicable privacy laws.

4. Overseas Disclosure of Personal Information (APP 8)

Pierian Consulting is based in Queensland, Australia. However, the third-party service providers we use (such as web hosts and email services) may store or process your personal information on servers located outside of Australia (e.g., in the USA or Singapore).

By providing your personal information, you consent to this transfer. We take reasonable steps to ensure that any such overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

5. Data Security and Retention

We take reasonable steps (APP 11) to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Using SSL encryption for all data transmission over the website.

• Storing data on secure, password-protected servers provided by our hosting partner.

• Restricting access to your personal information to necessary personnel only.

We retain personal information only for as long as needed to fulfil the purpose for which it was collected or as required by law. When data is no longer required, we take reasonable steps to destroy or permanently de-identify it.

6. Cookies

Our website uses cookies, via our web host and potentially analytics providers, for the following purposes:

• Essential Functionality: To ensure the website operates correctly.

• Analytics: To analyse website traffic (e.g., which pages are popular) and user trends to improve the site.

These cookies generally do not collect personally identifying information. You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

7. User Rights: Access and Correction (APP 12 & 13)

You have the right to:

• Request Access to the personal information we hold about you.

• Seek Correction of any personal information that you believe is inaccurate, incomplete, or out-of-date.

We will acknowledge your request and respond within a reasonable timeframe, generally within 30 days. We may refuse a request for access or correction in certain circumstances prescribed by the Privacy Act, in which case we will provide you with written reasons.

8. Making a Complaint and Contact Information

If you have any questions, concerns, or wish to make a complaint about how your personal information has been handled under this Privacy Policy, please contact us through our Contact Form.

We will investigate your complaint and respond to you in writing regarding the outcome of our investigation. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).